Service status
Something not working?
We do not yet publish an automated status feed, and we would rather say so than show you a page of green lights that nothing is measuring. Here is how to get a real answer.
Check your workspace first
Try signing in. Most reports that reach us turn out to be scoped to one account, one company, or one browser session rather than the service as a whole, and that distinction changes what we do next — so tell us which one you are seeing.
Report a problem
Signed in, use the support channel inside the workspace — it reaches us with your workspace context attached, which is usually the difference between a fast fix and a long thread. Otherwise write to hello@verion.one with what you were doing, what you expected, and what happened instead.
What we do during an incident
We contact affected customers directly rather than waiting for them to find a status page. Production data is backed up off the running host and every release keeps a written path back to the previous version, so recovery is a prepared step rather than an improvised one. The Trust & security page describes those controls in full.